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About Us

Named "Best of the Web" by Futon Life Magazine was a major compliment and is one indicator that Futon Planet strives to make happy customers. Your satisfaction is one reason we continue to stay on top. To continue our success, we understand we must continue to provide you with the very best service. Providing quality customer service means first caring about your concerns. This is part of the reason Futon Planet refers to "customer service" as our "Customer Care" department. Learn more about us and review our credentials below.

Better Business Bureau Member

We are a proud member of the Better Business Bureau (BBB) and encourage you to visit the Better Business Bureau and run a search under "Futon Planet" to ensure our legitimacy and reputation as a company. Futon Planet is a member of the Better Business Bureau.

Futon Association International Member

Futon Association MemberWe are also a member of the Futon Association International which is the main organization of the entire futon industry. Companies who are members of the Futon Association International show that they have an active interest in the futon industry and tend to stay abreast of current futon related issues. We are currently listed in the Futon Association International's Retail Futon Store Finder under "Futon Planet." We also hope you will visit the Futon Association International at some point.

Futon Business Philosophy

Ethical business is what Futon Planet is all about. Our modern style of business merges well with our philosophy on customer care. Online furniture stores have a civic duty to practice ethical forms of business. Futon Planet's general work ethic and motivation for doing business the right way the first time stems from our belief that our customers are our most important assets. When our futon customers are happy we will prosper. Every year we do more business as a reflection of this philosophy. A happy customer base builds healthy business and makes our company a fun place to work.

We believe each customer is the key to our prosperity. We treat each customer fairly and seek the best way to satisfy each person's specific needs the best we can. Our future is dependent on making you happy. Become one of our customers and join thousands of happy futon owners. Do not forget to email us and tell us how we are doing. We love getting feedback!

Quality Futons

We are not afraid of the competition because we set the bar for quality futons. Check out the competition first and then come back and learn what makes us different. We have given you some questions to ask the other futon stores:

  1. What materials are used in making your product?
  2. What methods are used in the construction of your product?
  3. If I have a problem, do you have a full time staff to handle my issues? Will the answer my questions?
  4. Do you have a live phone service or can I only contact you via email if I do have a Problem?
  5. How long has your business been on the internet?

Smart shoppers shop at FutonPlanet.com because we have compelling answers to the questions above. We invite you to email us now with any specific questions you might have. When you understand that we sell premium grade brand name futons and futon accessories we are sure you will be glad you bought from us. For every price level, we carry the very best quality futon products around. We care about our reputation and believe our it is dependent on quality futon products and excellent futon service.

Quality Futon Product Images

We pride ourselves in the quality of our online images. We really feel the user experience is important and we take as many steps as possible to ensure our images are as accurate as possible. Our swatch images and furniture images are carefully color calibrated by a professional photographer to ensure the highest accuracy possible. While customer monitors can vary and are generally not color accurate, we still feel that we need to spend the time to ensure our images are as accurate as possible.

Satisfied Futon Customers

10's all the way around! The level of personalized service and updates put you guys well ahead of any fully automated online store I have ever dealt with...

-Glenn

I have received the parts I needed. If you were on ebay I rate your service as follows: A++++.Thank You again for great service!

-Carmen L.

The new cover arrived, yesterday. It is magnificent. Thank you. Did you get my e-mail of praise after we assembled the bed. It is a gorgeous piece of furniture. Thank you, thank you, thank you for all your great customer service.

-Jacie K.

The mattress arrived and is great.-Suzanne

More Testimonials Click Here

More Reasons to Buy

  1. Huge Customer Base- Futon Planet is located in Orlando, FL and serves thousands of customers.
  2. Integrity in Workmanship- We put our best foot forward by offering real quality futons.
  3. Coveting Referrals - Futon Planet knows that your happiness equals future business. Tell your friends about us! Invite them to sleep on your futon as a test bed. Finally, send them to our site to get the futon education they deserve.
  4. Education - Futon Planet shows you what to look for in a futon. Providing information to futon shoppers creates loyalty and consumer confidence.
  5. Manufacturing Standards - Futon Planet has strong ties to our manufactures, but we also maintain high expectations. Our suppliers know they have to provide top quality craftsmanship and service in their products.
  6. Selection - Futon Planet has the largest selection of quality futons on the market.
  7. Fun - We look to provide a creative and comprehensive environment where customers can really enjoy their shopping experience. We think shopping should be fun, don't you?
  8. Customer Loyalty - Our customers prove to us time and again that we must be doing something right by returning to us for their furniture needs.
  9. Not Just Profits - Our integrity is more important to us than our bottom line. Why? Because we believe without integrity their would be no bottom line.>
  10. Learn more about Futon Planet by reading what real customers are actually saying about us.