Testimonials

This is a long due email to congratulate your company for doing such a great work. So great that we are returning customers! Here is our testimonial:

Futon Planet does an incredible job helping their customers. We had a terrible experience at a local futon place, and after we waited for over 2 months, we gave up. Luckily, we found Futon Planet. Rima from Futon Planet stepped us through the selection of a frame, mattress and cover. She did not try to push on us something we did not need but offered us options to choose from. Her explanations were very good and she offered an excellent technical support! Rima followed up with our order and fast processed it. We received everything in less than 8 days during the Christmas holidays!!! Amazing staff, high quality futons, we are returning customers and we highly recommend Futon Planet!

The Bilheux from TN

Thanks again for all your help, very much appreciated.

Hassina

It's been 1 year since we purchased our futon from you and we continue to tell people about your site. Thanks for great customer service and beautiful, sturdy products.

~Lauren in Baltimore, MD

Thank you so much for your help with our order. We love Futon Planet! My husband and I have been long time loyal customers of your company and we hope to continue doing business with you for a long time in the future.

Angelina

I've been meaning to email you. As you told me over the phone, the futon cover is absolutely beautiful. It is everything I expected it to be. Thank you so much for caring enough to email and call me to check that my order was correct, and to reassure me that what I ordered would be fantastic. It really is perfect in every way, totally worth the money I spent. I was thinking of attaching a photo, but I'm sure you can imagine how great it looks.

Thanks again,

Rosanne

Love my futon and your company is super. They're not just for college and ny city dwellers. Thanks for all your help. Am recommending Futon planet to my family and friends. So beats an inflatable mattress! Thx for a positive online shopping experience and love the finished product; perfect in attractive appearance, comfort, space and function.

Sent from my iPhone

If you could please take off the piping on my Empress cover, I would appreciate it.

Thank you for bringing it to my attention that it may not look quite right w/ the type of mattress I chose.

Please then credit my card the difference.

Thank you so much for all your help and honesty in my order. I will definitely refer any of my friends to your company, as you have been amazing to work with!!

Have a good one!

Terrie

Thank you so much for checking in. What conscientious people you are ! Love it! I am a designer, and will keep you guys on my team !!

Yes.. I do need a FULL size. I double checked just now.

How long do we think it will be to ship? Didn't know it was custom.

Thank you so much,

Darcy

I would like to thank you for the wonderful mattress you sold me. I now can sleep on my stomach and my lower back doesn't hurt anymore. And the bed frame is simply fantastic. After all, my friends are jealous.

Sincerely your loyal customer,

Milda

Thank you for the call today and help ensuring our purchase is the best possible! It was great talking with you ... best online purchase service we've ever experienced - and we haven't even received the product yet :) We look forward to receiving our new futon!!

Nick

Hello Rima,

The attachment contains a letter about my experience with Futon Planet. Thank you for your personalized attention to my order. I am so happy with how everything turned out.

Wish you all the best with the birth of your baby ( and if it has already happened - how wonderful - congratulations!)

I will certainly be in touch with Futon Planet again when I am ready to place my next order.

Regards,

Mary

Rima,

Just a quick note to give thanks to you and the team at FutonPlanet for my new futon and futon frame. Both items arrived in a timely fashion and were easy to set up and are very comfortable to use.

I would recommend your products and service to anyone in need of a futon. Thank you!

Sincerely,

-Kenneth

I would just like to say that even though I have not received my futon from futonplanet.com, when I ordered the futon sofa online I received a call from the owner about 2 hours later with some additional information about my order and they wanted to inform me that I will want to make sure to get some extra pieces that are normally not needed but always offered with futon mattresses. Furthermore when the shipping labels were being created I received another call to confirm my the address that was being auto filled was in fact going to work, as opposed to just accepting it and letting it go. Over all I have been very pleased with their service, selection, and professionalism offered to clients well outside their store area.

I will happily be recommending them to friends and family when they are looking for a new futon.

-Tony

Good Morning,

I re-measured the futons – they’re 54 x 75. So please proceed with my order.

Thank you so much for going the extra mile with customer service with checking on the futon sizes. I don’t know if this is store policy, but I’d like very much for your supervisor to read this email. It’s so nice to have that personal touch – even through on-line ordering. Thank you, again.

-Gennie

Thank you for the call today and help ensuring our purchase is the best possible! It was great talking with you ... best online purchase service we've ever experienced - and we haven't even received the product yet :) We look forward to receiving our new futon!!

Nick

I have been meaning to email you.

Thank you so much for helping me with my order of 2 futons for my employers New Hampshire vacation home. Everything arrived as scheduled, and in perfect condition. I truly appreciate all you did to make this order happen so quickly--and your suggestions were fabulous.

I deal with many vendors, contractors, and suppliers.....and my transaction with you was first rate in service and quality of product. I would not hesitate to contact you again for any futon needs.

Many thanks,

Sharon

Boston MA

I would just like to say that even though I have not received my futon from futonplanet.com, when I ordered the futon sofa online I received a call from the owner about 2 hours later with some additional information about my order and they wanted to inform me that I will want to make sure to get some extra pieces that are normally not needed but always offered with futon mattresses. Furthermore when the shipping labels were being created I received another call to confirm my the address that was being auto filled was in fact going to work, as opposed to just accepting it and letting it go. Over all I have been very pleased with their service, selection, and professionalism offered to clients well outside their store area.

I will happily be recommending them to friends and family when they are looking for a new futon.

Thank you for the call today and help ensuring our purchase is the best possible! It was great talking with you ... best online purchase service we've ever experienced - and we haven't even received the product yet :) We look forward to receiving our new futon!!

Nick

I want you to know that your customer service has been great and I will most definitely be doing business with you again. We have three rental cabins with a total of six futons and appreciate you following up on the order. Good customer service makes all the difference when ordering over the internet.

Best, Mary

Dear Rima, Jen, and Nate,

Now that my futon is assembled and in place I wanted to take a minute to thank all you guys at Futon Planet for your exceptional customer service. First of all, I placed my order sooner than I planned when I lucked into talking with Nate, your sales person. I had spoken to several other on-line futon businesses, and it was a distinct pleasure to finally talk with someone who knew his product! Later when there was a glitch with delivery (FedEx's problem) you were right on top of the situation and kept in touch with me by phone and e-mail. The manufacturer ([August]Lotz) was also in the loop and very responsive. All-in-all, a good experience. I'll recommend you whenever I can. Keep up the good work.

Chris

Hillsdale, NY

Rima, I just want to thank you for your help in ordering my Futon. The size, style and price that you got for me was perfect. I got everything delivered in less than one week ( on the west coast ). The assembly was easy and it looks fabulous in our new Tiki Bar. My wife and I already slept on the Lunar mattress. It was very conformable!! We are very, very happy. Thank you again....

Gordon

Thank you for your excellent, fast and helpful service. I was surprised and appreciative that you steered me away from the more expensive mattress I initially contemplated and put me in the one you though best, despite having the opportunity to make a bigger sale. Your recommendation of my mattress was "spot on" to our needs. I also appreciate that, as promised, you beat a competitor's price on the mattress! It is great to see a company that backs up its sales promises! The Christmas rush didn't slow delivery. Thanks to your prompt shipping, the mattress arrived in just two days! Indeed you are are fast, knowledgeable, accurate, and willing to offer the lowest prices. When my friends and family admire my setup, I'll tell them that Futon Planet is THE BOMB!

AB-

Raleigh, North Carolina

We ordered a frame for my 14-year-old son. We needed something simple yet sturdy. All of the bed frames we looked at locally were cheap pieces of junk. Most of them were horribly ugly and lacked the simple, clean style I wanted for my son's room.

One Swedish furniture company had several beds on their web site which met our criteria. When I attempted to place an order, I found the shipping to our mid-western locale was astronomical. The shipping was more than three times the price of the bed and totally not worth it. I could have driven to their store in Illinois, stayed in a luxury hotel, purchased the bed, and driven back with it for less than what they were going to charge for shipping.

I googled platform futon bed frames and the results included FutonPlanet. Your company had a nice selection and the prices were awesome. When I found out shipping was free (which I didn't believe it until I ran a test-order) I was sold. I negotiated with my son (I wanted him to have the Soho he wanted the Journeyman to "store" things under) and we placed the order for the Journeyman. Everything about the process was excellent. I received the right number of confirmation emails to inform me of the order progress and then the bed showed up exactly on the day we expected.

When we put the bed together, I was amazed at the quality of the wood, good instructions (I am a writer) and the ease of construction. Totally awesome, FutonPlanet!!! I am telling my friends, family, and co-workers.

Best Regards,

Sibyl

I wanted to write, to tell you how happy my husband and I are, about our new King size Gold Bond All Cotton Futon. It arrived two days earlier than expected! The sales associate I spoke with on the phone, to place the order, could not have been nicer. The futon is great! I had some reservations about ordering from an online company, but I read the other testimonials and trusted you. We are more than pleased! I would HIGHLY recommend you to anyone who is looking for an all cotton futon. They are hard to come by these days. I certainly will order again from you and tell all our friends.

Many thanks and restful night,

-Maghen

Dear Futon Planet Team,

I wish to thank for the super-fast delivery of our new futon frame. We placed the order for the 'Mission' frame on Monday, July 2nd, 2007, and received it on Friday same week! Putting together the parts was OK - it took my husband less than 2 hours. Even more, we are very satisfied with the quality of the frame - it feels much better to sit now than before. As a student I spend half of my days sitting on the futon writing homework assignments (and watching TV during the breaks), so it is really important for me to feel comfortably.

Thank you so much! With all the best wishes,

-Violeta

Thank you. I greatly appreciate your prompt and helpful response. It was refreshing to speak to someone and have such personal customer care. It's not common these days. I will certainly refer my friends to you.

-Caroline

Great thanks. I have to say you guys are really helpful and its really easy with the live online support.

-Chaya

I just wanted to tell Futon Planet that the Rembrandt Rock Solid futon and Sapphire mattress that I ordered last week arrived. I am extremely pleased with both the frame and the mattress. I am even more pleased with the service that Futon Planet provided. Amy answered all of my questions on the Live Chat and provided further information that helped me choose a frame and mattress with which I would be happy.

In addition, an email I sent was answered promptly and thoroughly, and a phone inquiry I made was handled with concern and knowledge. I also appreciated the email informing me about shipping status. The products arrived exactly when the email promised them. In a time when customer service is dwindling or almost non-existant, Futon Planet has far exceeded my expectations, both with service and with product. Thank you all!!

-Joan

10's all the way around!

The level of personalized service and updates put you guys well ahead of any fully automated online store I have ever dealt with. I put the futon together last night. Looks great... A friend is in the market for a futon and I gave them a rave review about your company....Feel free to quote me :-)

Regards,

-Glenn

Thanks for all the info today. It really did help me make a decision. I don't usually purchase furniture without seeing it, but you made it easy..

Thanks again,

-Alyssa

Hi,

I have received the parts I needed. If you were on ebay I rate your service as follows: A++++. Thank You again for great service!

-Carmen

-Jacie

-Suzanne

Gosh, you have everything. Thank you.

Thanks!

Thanks for your diligence.

-Kim

We haven't popped the box open yet, been too busy, but will let you know.., once we do.

Thanks

-Zuraidah

Customer Care,
Received mattress in good condition and works well...

-Bob

Yes, indeed. Arrived 12/5. Beautiful. Thanks for all your help, Gabe.

-Nancy

Thanks alot!

-Mike

Thank you so much for your attention to this and your responses....It's wonderful to see that there is still customer "service" existing.

Thank you so much for all of your help. You have a loyal customer for life!!!

Sincerely,

-Lenya