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30 Day Limited Money Back Guarantee Return Policy Description

We want you to enjoy your new product and we are confident you will!  Our 30 Day Limited Money Back Guarantee is available for all non-special order online purchases of futon frames that are not damaged and returned to us in accordance with our return policy. Just remember, that before you may make a  return, you must first receive a return authorization number from us that must be marked on the outside package of each box authorized for return.  We provide you with details about our return policy so you don't have to wonder so please review our Return Authorization Policy now. Not all products sold here are eligable for return, so if you have any questions about a specific product, we encourage you to call us. Because of hygene and health issues, we do not accept the return of futon mattresses. Our philosophy is that no customer would ever like to purchase a futon mattress that was shipped back from another state from a customer who used the futon. We are certain this is the ethical way to do business and that most customers will appreciate our philosophy. Futon Covers are treated the same way.
 
Warranty
 
Futon Planet will repair or replace any product under the terms of the warranty of each product sold.  Please email in writing a detailed description of any damages. In the subject line, include the order ID and the words “Warranty Claim.”
 
Proof of Damages may be requested by Futon Planet and must be supplied by the customer to move forward on any warranty claim. Futon Planet will responsible for the repair or replacement of one or all parts of any damaged product and Futon Planet reserves the sole right to determine what measures will be necessary to make repair or replacement.
 
Futon Planet will supply replacement or repaired part(s), but will not cover the cost of shipping or any other costs involved beyond the cost of the part(s).  No guarantee will ever be made that we will be able to match the finish of the product being repaired or replaced. We will, however, seek to obtain the best match within what we believe is reasonable match whenever possible.