I wanted to write, to tell you how happy my husband and I are, about our new King size Gold Bond All Cotton Futon. It arrived two days earlier than expected! The sales associate I spoke with on the phone, to place the order, could not have been nicer. The futon is great! I had some reservations about ordering from an online company, but I read the other testimonials and trusted you. We are more than pleased! I would HIGHLY recommend you to anyone who is looking for an all cotton futon. They are hard to come by these days. I certainly will order again from you and tell all our friends.
Many thanks and restful night,
-Maghen
You are so very kind to write these lovely words of praise. Thank you so much! We appreciate your business and hope you enjoy your futon mattress for years to come!
Dear Futon Planet Team,
I wish to thank for the super-fast delivery of our new futon frame. We placed the order for the 'Mission' frame on Monday, July 2nd, 2007, and received it on Friday same week! Putting together the parts was OK - it took my husband less than 2 hours. Even more, we are very satisfied with the quality of the frame - it feels much better to sit now than before. As a student I spend half of my days sitting on the futon writing homework assignments (and watching TV during the breaks), so it is really important for me to feel comfortably.
Thank you so much! With all the best wishes,
-Violeta
We truly appreciate your kind words and are happy to know you like the products. Thanks again Violeta!
Thank you. I greatly appreciate your prompt and helpful response. It was refreshing to speak to someone and have such personal customer care. It's not common these days. I will certainly refer my friends to you.
-Caroline
We are most grateful for your positive feedback and referrals. Please feel free to let us know if there is anything we can do for you in the future.
Great thanks. I have to say you guys are really helpful and its really easy with the live online support.
-Chaya
Thanks Chaya! Let us know if there is anything we can do for you in the future.
I just wanted to tell Futon Planet that the Rembrandt Rock Solid futon and Sapphire mattress that I ordered last week arrived. I am extremely pleased with both the frame and the mattress. I am even more pleased with the service that Futon Planet provided. Amy answered all of my questions on the Live Chat and provided further information that helped me choose a frame and mattress with which I would be happy.
In addition, an email I sent was answered promptly and thoroughly, and a phone inquiry I made was handled with concern and knowledge. I also appreciated the email informing me about shipping status. The products arrived exactly when the email promised them. In a time when customer service is dwindling or almost non-existant, Futon Planet has far exceeded my expectations, both with service and with product. Thank you all!!
-Joan
Thank you Joan! We are always grateful when a customer takes the time to let us know how we performed. We look forward to hearing from you in the future, Joan. Best wishes from Futon Planet.
10's all the way around!
The level of personalized service and updates put you guys well ahead of any fully automated online store I have ever dealt with. I put the futon together last night. Looks great... A friend is in the market for a futon and I gave them a rave review about your company....Feel free to quote me :-)
Regards,
-Glenn
11's for you Glenn! You were a pleasure to do business with and we are so glad you chose to place your order with us. Take care and remember our site for the future.
Thanks for all the info today. It really did help me make a decision. I don't usually purchase furniture without seeing it, but you made it easy..
Thanks again,
-Alyssa
Hi Alyssa. We hear that a lot, actually. We understand making a purchase for furniture can be a little daunting. Don't worry. You are in good hands. Be prepared to be to 110% satisfied.
Hi,
I have received the parts I needed. If you were on ebay I rate your service as follows: A++++. Thank You again for great service!
-Carmen
Wow, thanks for the super evaluation! That was more than kind. Let us know if you need anything in the future.
Thank you so much for working with me over the phone to arrange for my son's beautiful bedroom furniture. It really was a pleasure working with you and I am glad we worked out all of the details in regards to my son Marc's order.
We went to visit Marc in Orlando and his room looks wonderful.
Thank you again, for all of your help.
Sincerely,
-Sherri
Thank you too Sherri. We are so glad to hear you got the chance to actually see the furniture you ordered for your son.
The new cover arrived, yesterday. It is magnificent. Thank you. Did you get my e-mail of praise after we assembled the bed. It is a gorgeous piece of furniture. Thank you, thank you, thank you for all your great customer service.
-Jacie
Yes we did get your first email and replied to it the same day. Check to make sure it didn't end up in your bulk mail folder. In any event, Jacie, we are glad you are happy with the new cover and appreciate your business. Thanks again!
Everything is fantastic! I love my new futon. Thanks for all your help!
-Jennie
Thank you so much Jennie. We are glad you like it. Let us know if there is anything we can do for you in the future.
I have been Looking around for quite a while for a good option as far as a futon goes as a full-time sleeping surface. And your company has been very helpful. Every question that I had has been answered and I feel very comfortable getting a futon from your website! :) I will be ordering very soon, cant wait to see everything together!
Sincerely,
-Jeremiah
We are most appreciative of the time you took with us as well. When you are ready to order we will be here. Thanks again, Jermiah. Have a great weekend!
Thank you Gabe. The mattress arrived and is great.
-Suzanne
Hi Suzanne. Glad to hear you go the futon mattress. Now get some rest! :)
Gosh, you have everything. Thank you.
You are most welcome. Thank you for shopping with us!
:)
Thanks for your diligence.
-Kim
The pleasure was ours, Kim. Thanks for the positive feedback. Let us know if there is anything we can do for you in the future.
We haven't popped the box open yet, been too busy, but will let you know.., once we do.
Thanks
-Zuraidah
We'll be here for you if you need anything. Thanks again!
Hello:
I am ready to place an order for ALL BLACK futons and chairs, & 3 Coffee Tables and 3 End Tables... Please confirm cost and I will pre-pay with a credit card.
Items needed :
5 Black Geneva Futon Frames
5 Luxury LXF Futon Sofa Mattresses in Black
6 Black Futon Chair Frames
6 Luxury LXR Futon Chair Mattresses in Black
3 Coffee Tables Geneva Style
3 End Tables Geneva Style
Thanks!
-Kimberly
Thanks Kimberly! Attached is an invoice.
Good news. We actually will try to rig it up just for this weekend, and hopefully we won't hear a scream in the middle of the night. And yes, the red cover did arrive last week, and the mattress (comfy) arrived a few days before the futon frame.
I'll keep you posted!
You've been very helpful -- thank you very much.
Cheers,
-Zuraidah
Thank you too Zuraidah! Let us know if you need any help.
I received the futon-- Thank you very much, we really like it.
-Eddie
We are so glad to hear you are happy, Eddie. We're here if you ever need us in the future.
Many thanks,
You make it a pleasure to conduct business.
-Fred
The pleasure was ours Fred. Thanks so much!
Customer Care,
Received mattress in good condition and works well...
-Bob
Great news Bob, thanks so much!
Yes, indeed. Arrived 12/5. Beautiful. Thanks for all your help, Gabe.
-Nancy
Thanks so much Nancy. We are glad you like it!
Our pleasure, Mike. Thanks for taking the time with us and letting us help you find the product that worked best.
Thank you so much for your attention to this and your responses....It's wonderful to see that there is still customer "service" existing.
-Peggy
Thank you for the compliment, Peggy. We are glad to have been of assistance.
Yes, I received the cover a couple days after the original e-mail message. Thank you for following up. The cover fits perfectly in my new room.
-Mark
Thanks Mark! Glad to hear the cover worked well for you.
Thanks for all of your help. The futon is extremely comfortable.
-Shaun
Our pleasure. Glad to hear you like the futon too!
Thankyou for your assistance and answering our many phone calls.
-Mary & Richard
That's what we're here for. Thanks for your interest in our products. Let us know if you need anything more.
We received our futon and are happily using it. It is great! Thanks for checking.
-Yeshi
Oh good
Well, other home repairs intervened, so I haven't set the bed up yet. I did look in the boxes, though, and the color is very close to what's on your web site, which I hear is a concern when ordering furniture online. I'm looking forward to getting the bed up this weekend. I appreciate the personal attention you've given to my order. Thanks for your help, and I hope Adonis can get their shipping info in order for you.
cheers,
-Jp
We are looking into that now. In the meantime, we are glad to hear you received everything and we are looking forward to hearing how you like it once you get it setup. Thanks again!
Thanks so much!
-Cameron
Our pleasure, Cameron. Thank you too and enjoy!
Thank you very much for your GREAT customer service. I truly appreciate all your offers; however, I do have frames and I was hoping to have the shipment before Thursday (since you are in Orlando), as I am having company on Thursday, March 8th.
Thanks,
-Glenda
Sure thing, Glenda. Thank you for the kind words.
I just wanted to let you know that the refund has been posted to my account, and to thank you for the promptness with which you processed it. To reiterate my previous sentiment: your customer service has been outstanding from day one.
All the best,
-Elyse
Thanks Elyse. And thanks for getting back to us. If you need anything else, do not hesitate to email us.
Thank you so much for all of your help. You have a loyal customer for life!!!
Sincerely,
-Lenya
Thank you so much Lenya. We are very fortunate to have a customer like you. Best wishes and keep in touch!
