Nate
I was impressed by your readiness to help me find this mattress in an admittedly uncommon size. As I mentioned before on the phone, I found comparison shopping for this mattress to be complicated by the fact that some of your competitors were amazingly unwilling to try to help me. I could have saved myself a lot of phoning around if I had stopped with what was my first call, this past Saturday. Futon Planet has the lowest advertized prices for Otis mattresses that I've found. And the only other dealer that was as eager to help was asking nearly half-again the price that I got through you.
Thank you again, Nate. I'll be sure to recommend Futon Planet to my friends.
Sincerely,
Matt
Thanks Matt! We're glad that we could get you the futon mattress you needed, and we deeply appreciate your recommendations to others.
Rima,
Please cancel the piping on both the yellow and green futon covers. Thank You.
You made me feel so special when you called about my order, giving me advice about things I did not know so I would be completely satisfied with my purchase. I would highly recommend your company even though I have not received the items. It's the personalized service you provide which is hard to find these days.
Patti
Thank you Patti! We work hard each day to make sure we have the happiest customers in the futon industry. We're glad we can count you among them!
Dear Futon Planet--
I wanted to leave positive+++ feedback for Nate. He was very patient with me-- probably spent two hours total explaining all the mattresses, covers, and frames. Very knowledgeable about the products too. Thanks again!
Erika
Thanks Erika! We're glad we could help you find a package that's perfect for the style of your new apartment.
Nate:
Just got your receipt. Also, I wanted to thank you for being so knowledgeable and as 'forthright' (honest) in helping me evaluate the fabric I'll want to have & live with! I was in customer service for airlines / hotels for ages, and must say both your obvious intelligence, and really easy to talk to qualities are too rare & really strong talents you're lucky to have! Many thanks.
Robert
Thanks Robert! It was a pleasure helping you find the right futon cover and even more interesting to chat with another fabric-savvy individual.
Thank you for the call today and help ensuring our purchase is the best possible! It was great talking with you ... best online purchase service we've ever experienced - and we haven't even received the product yet :) We look forward to receiving our new futon!!
Nick
You are very kind. It was a pleasure working with you and we hope you remember is in the future. Take good care Nick, thank you.
Hello Rima,
The attachment contains a letter about my experience with Futon Planet. Thank you for your personalized attention to my order. I am so happy with how everything turned out.
Wish you all the best with the birth of your baby ( and if it has already happened - how wonderful - congratulations!)
I will certainly be in touch with Futon Planet again when I am ready to place my next order.
Regards,
Mary
Mary,
Thank you for taking the time out to write such a lovely letter to us. I sincerely appreciate all your kind words. I am happy that the cover exceeded your expectations and you are satisfied with your purchase. Our goal is to make happy customers. Thanks very, very much Mary! All the best to you in your new abode! :)
Hi Rima,
My name is Jamilia xxxxxx and we spoke on 3/10/2010 about changing my futon order from the manila to the plantation futon. My order number is ######### and i requested your opinion on futon covers. I will be painting my wall coral and i have dark cherry furniture. I am going for a royal theme and any cover that will look good with the futon and coral will be fine. I am into corals, golds, neutrals anything that u believe will work well with your product and my wall. I want to thank you very much for your accommodations. I know there are few people out there who would make a personal call to recommend a better product and warn me about possible damage. I also want to thank u for your willingness to search for a cover for me. You are truly one off a kind and i will recommend your company any time.
With much appreciation,
Jamilia
Thank you so much Jamilia. We appreciate your business and sincerely appreciate you recommending us to others. Take care!
Rima,
Just a quick note to give thanks to you and the team at FutonPlanet for my new futon and futon frame. Both items arrived in a timely fashion and were easy to set up and are very comfortable to use.
I would recommend your products and service to anyone in need of a futon. Thank you!
Sincerely,
-Kenneth
Thanks Ken! We are proud to have you as a customer!
I would just like to say that even though I have not received my futon from futonplanet.com, when I ordered the futon sofa online I received a call from the owner about 2 hours later with some additional information about my order and they wanted to inform me that I will want to make sure to get some extra pieces that are normally not needed but always offered with futon mattresses. Furthermore when the shipping labels were being created I received another call to confirm my the address that was being auto filled was in fact going to work, as opposed to just accepting it and letting it go. Over all I have been very pleased with their service, selection, and professionalism offered to clients well outside their store area.
I will happily be recommending them to friends and family when they are looking for a new futon.
-Tony
Thanks so much Tony!
Good Morning,
I re-measured the futons – they’re 54 x 75. So please proceed with my order.
Thank you so much for going the extra mile with customer service with checking on the futon sizes. I don’t know if this is store policy, but I’d like very much for your supervisor to read this email. It’s so nice to have that personal touch – even through on-line ordering. Thank you, again.
-Gennie
We'll get that order right out, Gennie. Thanks and take care!
The futon loveseat arrived today. Everything arrived undamaged. I haven’t yet assembled it but it seems to be everything I’d hoped for. Thank you from another satisfied customer.
-David
Our pleasure, David. Thanks again!
I would like to thank you for a really good overall process of buying
something from your store. First - for what you are buying, the price
is great. The second thing, which I consider equally important - the
customer service. Every now and then, you have some things that come
in the mail, and it does not reach your caliber of specifications.
Customer support (a very BIG thank you to Rima) is more than happy to
help you replace what you deem necessary, and the bottom line is -
that they care. Speedy delivery, speedy service. That is what
counts. Now to enjoy my new room, with my new Futon :)
Joe
Thanks Joe! That really means a lot!
Thank you for the call today and help ensuring our purchase is the best possible! It was great talking with you ... best online purchase service we've ever experienced - and we haven't even received the product yet :) We look forward to receiving our new futon!!
Nick
Nick,
Thank you for the response and we are glad to be of service. Please let us know if there is anything at all that you need. In the meantime, take care and enjoy your futon!
I have been meaning to email you.
Thank you so much for helping me with my order of 2 futons for my employers New Hampshire vacation home. Everything arrived as scheduled, and in perfect condition. I truly appreciate all you did to make this order happen so quickly--and your suggestions were fabulous.
I deal with many vendors, contractors, and suppliers.....and my transaction with you was first rate in service and quality of product. I would not hesitate to contact you again for any futon needs.
Many thanks,
Sharon
Boston MA
So glad that you are happy with your order ..[and we].. appreciate your business and you kind gratitude.
I would just like to say that even though I have not received my futon from futonplanet.com, when I ordered the futon sofa online I received a call from the owner about 2 hours later with some additional information about my order and they wanted to inform me that I will want to make sure to get some extra pieces that are normally not needed but always offered with futon mattresses. Furthermore when the shipping labels were being created I received another call to confirm my the address that was being auto filled was in fact going to work, as opposed to just accepting it and letting it go. Over all I have been very pleased with their service, selection, and professionalism offered to clients well outside their store area.
I will happily be recommending them to friends and family when they are looking for a new futon.
Thank you so much for your kind recommendation and please let us know if you need anything. Enjoy your new futon!
Thank you for the call today and help ensuring our purchase is the best possible! It was great talking with you ... best online purchase service we've ever experienced - and we haven't even received the product yet :) We look forward to receiving our new futon!!
Nick
Nick,
Thank you for the response and we are glad to be of service. Please let us know if there is anything at all that you need. In the meantime, take care and enjoy your futon!
I want you to know that your customer service has been great and I will most definitely be doing business with you again. We have three rental cabins with a total of six futons and appreciate you following up on the order. Good customer service makes all the difference when ordering over the internet.
Best, Mary
Dear Mary
We sincerely appreciate your business and thank you for taking time out to let us know how we're doing. We are so pleased you are happy with our service. Thank you and call on us anytime!
Dear Rima, Jen, and Nate,
Now that my futon is assembled and in place I wanted to take a minute to thank all you guys at Futon Planet for your exceptional customer service. First of all, I placed my order sooner than I planned when I lucked into talking with Nate, your sales person. I had spoken to several other on-line futon businesses, and it was a distinct pleasure to finally talk with someone who knew his product! Later when there was a glitch with delivery (FedEx's problem) you were right on top of the situation and kept in touch with me by phone and e-mail. The manufacturer ([August]Lotz) was also in the loop and very responsive. All-in-all, a good experience. I'll recommend you whenever I can. Keep up the good work.
Chris
Hillsdale, NY
Chris, it is an absolute pleasure to have earned you as a customer and we could not have asked for a nicer testimonial. Thank you. For the shipping glitch, we apologize and appreciate your kind understanding. Finally, you picked a great quality futon frame. We hope you enjoy it and keep us in mind for your next futon cover--whenever that may be. Take care!
Rima, I just want to thank you for your help in ordering my Futon. The size, style and price that you got for me was perfect. I got everything delivered in less than one week ( on the west coast ). The assembly was easy and it looks fabulous in our new Tiki Bar. My wife and I already slept on the Lunar mattress. It was very conformable!! We are very, very happy. Thank you again....
Gordon
Gordon, the pleasure was all mine. I am glad you are enjoying your new futon and appreciate your business on behalf of all of us at Futon Planet!
Rima
Thank you for your excellent, fast and helpful service. I was surprised and appreciative that you steered me away from the more expensive mattress I initially contemplated and put me in the one you though best, despite having the opportunity to make a bigger sale. Your recommendation of my mattress was "spot on" to our needs. I also appreciate that, as promised, you beat a competitor's price on the mattress! It is great to see a company that backs up its sales promises! The Christmas rush didn't slow delivery. Thanks to your prompt shipping, the mattress arrived in just two days! Indeed you are are fast, knowledgeable, accurate, and willing to offer the lowest prices. When my friends and family admire my setup, I'll tell them that Futon Planet is THE BOMB!
AB-
Raleigh, North Carolina
It is so good to hear you are happy with our product and service. We so appreciate you taking the time and thought to write us. Have a very lovely holiday and let us know if you ever need anything at all!
We ordered a frame for my 14-year-old son. We needed something simple yet sturdy. All of the bed frames we looked at locally were cheap pieces of junk. Most of them were horribly ugly and lacked the simple, clean style I wanted for my son's room.
One Swedish furniture company had several beds on their web site which met our criteria. When I attempted to place an order, I found the shipping to our mid-western locale was astronomical. The shipping was more than three times the price of the bed and totally not worth it. I could have driven to their store in Illinois, stayed in a luxury hotel, purchased the bed, and driven back with it for less than what they were going to charge for shipping.
I googled platform futon bed frames and the results included FutonPlanet. Your company had a nice selection and the prices were awesome. When I found out shipping was free (which I didn't believe it until I ran a test-order) I was sold. I negotiated with my son (I wanted him to have the Soho he wanted the Journeyman to "store" things under) and we placed the order for the Journeyman. Everything about the process was excellent. I received the right number of confirmation emails to inform me of the order progress and then the bed showed up exactly on the day we expected.
When we put the bed together, I was amazed at the quality of the wood, good instructions (I am a writer) and the ease of construction. Totally awesome, FutonPlanet!!! I am telling my friends, family, and co-workers.
Best Regards,
Sibyl
Those are very kind words and we absolutely appreciate the time you took to let us know you were satisfied with our service. The pleasure is all ours Sibyl, thank you!
I wanted to write, to tell you how happy my husband and I are, about our new King size Gold Bond All Cotton Futon. It arrived two days earlier than expected! The sales associate I spoke with on the phone, to place the order, could not have been nicer. The futon is great! I had some reservations about ordering from an online company, but I read the other testimonials and trusted you. We are more than pleased! I would HIGHLY recommend you to anyone who is looking for an all cotton futon. They are hard to come by these days. I certainly will order again from you and tell all our friends.
Many thanks and restful night,
-Maghen
You are so very kind to write these lovely words of praise. Thank you so much! We appreciate your business and hope you enjoy your futon mattress for years to come!
Dear Futon Planet Team,
I wish to thank for the super-fast delivery of our new futon frame. We placed the order for the 'Mission' frame on Monday, July 2nd, 2007, and received it on Friday same week! Putting together the parts was OK - it took my husband less than 2 hours. Even more, we are very satisfied with the quality of the frame - it feels much better to sit now than before. As a student I spend half of my days sitting on the futon writing homework assignments (and watching TV during the breaks), so it is really important for me to feel comfortably.
Thank you so much! With all the best wishes,
-Violeta
We truly appreciate your kind words and are happy to know you like the products. Thanks again Violeta!
Thank you. I greatly appreciate your prompt and helpful response. It was refreshing to speak to someone and have such personal customer care. It's not common these days. I will certainly refer my friends to you.
-Caroline
We are most grateful for your positive feedback and referrals. Please feel free to let us know if there is anything we can do for you in the future.
Great thanks. I have to say you guys are really helpful and its really easy with the live online support.
-Chaya
Thanks Chaya! Let us know if there is anything we can do for you in the future.
I just wanted to tell Futon Planet that the Rembrandt Rock Solid futon and Sapphire mattress that I ordered last week arrived. I am extremely pleased with both the frame and the mattress. I am even more pleased with the service that Futon Planet provided. Amy answered all of my questions on the Live Chat and provided further information that helped me choose a frame and mattress with which I would be happy.
In addition, an email I sent was answered promptly and thoroughly, and a phone inquiry I made was handled with concern and knowledge. I also appreciated the email informing me about shipping status. The products arrived exactly when the email promised them. In a time when customer service is dwindling or almost non-existant, Futon Planet has far exceeded my expectations, both with service and with product. Thank you all!!
-Joan
Thank you Joan! We are always grateful when a customer takes the time to let us know how we performed. We look forward to hearing from you in the future, Joan. Best wishes from Futon Planet.
10's all the way around!
The level of personalized service and updates put you guys well ahead of any fully automated online store I have ever dealt with. I put the futon together last night. Looks great... A friend is in the market for a futon and I gave them a rave review about your company....Feel free to quote me :-)
Regards,
-Glenn
11's for you Glenn! You were a pleasure to do business with and we are so glad you chose to place your order with us. Take care and remember our site for the future.
Thanks for all the info today. It really did help me make a decision. I don't usually purchase furniture without seeing it, but you made it easy..
Thanks again,
-Alyssa
Hi Alyssa. We hear that a lot, actually. We understand making a purchase for furniture can be a little daunting. Don't worry. You are in good hands. Be prepared to be to 110% satisfied.
Hi,
I have received the parts I needed. If you were on ebay I rate your service as follows: A++++. Thank You again for great service!
-Carmen
Wow, thanks for the super evaluation! That was more than kind. Let us know if you need anything in the future.
Thank you so much for working with me over the phone to arrange for my son's beautiful bedroom furniture. It really was a pleasure working with you and I am glad we worked out all of the details in regards to my son Marc's order.
We went to visit Marc in Orlando and his room looks wonderful.
Thank you again, for all of your help.
Sincerely,
-Sherri
Thank you too Sherri. We are so glad to hear you got the chance to actually see the furniture you ordered for your son.
The new cover arrived, yesterday. It is magnificent. Thank you. Did you get my e-mail of praise after we assembled the bed. It is a gorgeous piece of furniture. Thank you, thank you, thank you for all your great customer service.
-Jacie
Yes we did get your first email and replied to it the same day. Check to make sure it didn't end up in your bulk mail folder. In any event, Jacie, we are glad you are happy with the new cover and appreciate your business. Thanks again!
Everything is fantastic! I love my new futon. Thanks for all your help!
-Jennie
Thank you so much Jennie. We are glad you like it. Let us know if there is anything we can do for you in the future.
I have been Looking around for quite a while for a good option as far as a futon goes as a full-time sleeping surface. And your company has been very helpful. Every question that I had has been answered and I feel very comfortable getting a futon from your website! :) I will be ordering very soon, cant wait to see everything together!
Sincerely,
-Jeremiah
We are most appreciative of the time you took with us as well. When you are ready to order we will be here. Thanks again, Jermiah. Have a great weekend!
Thank you Gabe. The mattress arrived and is great.
-Suzanne
Hi Suzanne. Glad to hear you go the futon mattress. Now get some rest! :)
Gosh, you have everything. Thank you.
You are most welcome. Thank you for shopping with us!
:)
Thanks for your diligence.
-Kim
The pleasure was ours, Kim. Thanks for the positive feedback. Let us know if there is anything we can do for you in the future.
We haven't popped the box open yet, been too busy, but will let you know.., once we do.
Thanks
-Zuraidah
We'll be here for you if you need anything. Thanks again!
Hello:
I am ready to place an order for ALL BLACK futons and chairs, & 3 Coffee Tables and 3 End Tables... Please confirm cost and I will pre-pay with a credit card.
Items needed :
5 Black Geneva Futon Frames
5 Luxury LXF Futon Sofa Mattresses in Black
6 Black Futon Chair Frames
6 Luxury LXR Futon Chair Mattresses in Black
3 Coffee Tables Geneva Style
3 End Tables Geneva Style
Thanks!
-Kimberly
Thanks Kimberly! Attached is an invoice.
Good news. We actually will try to rig it up just for this weekend, and hopefully we won't hear a scream in the middle of the night. And yes, the red cover did arrive last week, and the mattress (comfy) arrived a few days before the futon frame.
I'll keep you posted!
You've been very helpful -- thank you very much.
Cheers,
-Zuraidah
Thank you too Zuraidah! Let us know if you need any help.
I received the futon-- Thank you very much, we really like it.
-Eddie
We are so glad to hear you are happy, Eddie. We're here if you ever need us in the future.
Many thanks,
You make it a pleasure to conduct business.
-Fred
The pleasure was ours Fred. Thanks so much!
Customer Care,
Received mattress in good condition and works well...
-Bob
Great news Bob, thanks so much!
Yes, indeed. Arrived 12/5. Beautiful. Thanks for all your help, Gabe.
-Nancy
Thanks so much Nancy. We are glad you like it!
Our pleasure, Mike. Thanks for taking the time with us and letting us help you find the product that worked best.
Thank you so much for your attention to this and your responses....It's wonderful to see that there is still customer "service" existing.
-Peggy
Thank you for the compliment, Peggy. We are glad to have been of assistance.
Yes, I received the cover a couple days after the original e-mail message. Thank you for following up. The cover fits perfectly in my new room.
-Mark
Thanks Mark! Glad to hear the cover worked well for you.
Thanks for all of your help. The futon is extremely comfortable.
-Shaun
Our pleasure. Glad to hear you like the futon too!
Thankyou for your assistance and answering our many phone calls.
-Mary & Richard
That's what we're here for. Thanks for your interest in our products. Let us know if you need anything more.
We received our futon and are happily using it. It is great! Thanks for checking.
-Yeshi
Oh good
Well, other home repairs intervened, so I haven't set the bed up yet. I did look in the boxes, though, and the color is very close to what's on your web site, which I hear is a concern when ordering furniture online. I'm looking forward to getting the bed up this weekend. I appreciate the personal attention you've given to my order. Thanks for your help, and I hope Adonis can get their shipping info in order for you.
cheers,
-Jp
We are looking into that now. In the meantime, we are glad to hear you received everything and we are looking forward to hearing how you like it once you get it setup. Thanks again!
Thanks so much!
-Cameron
Our pleasure, Cameron. Thank you too and enjoy!
Thank you very much for your GREAT customer service. I truly appreciate all your offers; however, I do have frames and I was hoping to have the shipment before Thursday (since you are in Orlando), as I am having company on Thursday, March 8th.
Thanks,
-Glenda
Sure thing, Glenda. Thank you for the kind words.
I just wanted to let you know that the refund has been posted to my account, and to thank you for the promptness with which you processed it. To reiterate my previous sentiment: your customer service has been outstanding from day one.
All the best,
-Elyse
Thanks Elyse. And thanks for getting back to us. If you need anything else, do not hesitate to email us.
Thank you so much for all of your help. You have a loyal customer for life!!!
Sincerely,
-Lenya
Thank you so much Lenya. We are very fortunate to have a customer like you. Best wishes and keep in touch!
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