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Overall Rating: 97.91%
Parts like the one I ordered have been hard to find especially since I did not know what it was called and the furniture was second hand. Lifesaver. WOOOOOOT!
The website has a lot of useful information and is easy to navigate. I called a customer service rep to confirm a few details and he was extremely helpful. I just placed an order and hope I am as happy with the products and delivery process as I was with the ordering process. Anxiously awaiting my new futon!
Fast and easy to use. Upgraded shipping is also very nice.
Thank you
I just spent 20 minutes on the phone with the owner. Rima is wonderful! I had ordered a couple of small parts that hadn't arrived yet so I decided to call and check on when they were shipped. I was reassured that my package was sent the day after my order. As we were talking about the tracking, I was feeling very impressed about her politeness and care. I told her how terrific it is these days to have a company/customer service be so personable! Our conversation carried on with a more personal discussion. I just wanted to take the extra effort to write this review and reassure everyone of the integrity of this company (especially the professionalism and delightful person the owner is!). Merry Christmas and Happy New Year Futon Planet!!
I needed a futon roller. The explanation of the product I was buying was great! Picture of the product was great, close up so I could see the detail. Hoping it is the right fit. :)
The order process was quick and easy!
The people here are REALLY helpful and knowledgeable. I ordered a few swatches to make sure that I pick the right cover for my new futon mattress before I order everything. I spoke to Rima on one call, and she helped me to figure out which mattress I had likely owned for YEARS before a subtenant ruined it, and I will be ordering that after I pick my cover. I spoke to Pedro when I had difficulties figuring out how to order a swatch. Ultimately, he suggested I pick a few since I was going to be getting one anyway. Now I'm just waiting for my Clevis sets (movers lost those!) and my (4) swatches to make decisions to finally finish my living room again! Thanks!
Great products. I have been looking for these futon screws for over a month now . Finally I found what I needed
great website.a very wide selection and i especially like the option for full package.easy navigation
Your website is pretty user friendly. My only recommendation is to add a filter to sort items by the # of stars given by customer reviews. Also, I could not locate the color swatch for the free futon cover. Can't wait to receive the items I ordered.

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